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Privacy policy

Privacy policy


This Privacy Policy (hereinafter referred to as the Privacy Policy) applies to all information that the Metakom Internet site (the "Metakom" website) located on the domain can receive about the User during the use of the site, its programs and products.



1.1 The following terms are used in this Privacy Policy:

1.1.1. "Administration of the Internet site (hereinafter referred to as Site Administration)" means authorized employees in the management of the site, acting on behalf of Metakom LLC, which organize and (or) perform personal data processing, as well as determine the purposes of processing personal data, the composition of personal data, the actions (operations) performed with personal data.

1.1.2. "Personal data" means any information that relates directly or indirectly to a specific or identifiable individual (subject of personal data).

1.1.3. "Personal data processing" means any action (operation) or set of actions (operations) performed using automation tools or without using such means with personal data, including collection, recording, systematization, accumulation, storage, updating (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

1.1.4. "Confidentiality of personal data" is mandatory requirement for the Operator or other person who has access to a personal data to prevent their dissemination without the consent of the subject of personal data or other legal grounds.

1.1.5. "User of the Website (hereinafter referred to as the User)" means a person who has access to the Site through the Internet and using the Site.

1.1.6. "Cookies" is a small piece of data sent by a web server and stored on a user's computer that the web client or web browser sends to the web server each time in an HTTP request when trying to open the page of the corresponding site.

1.1.7. "IP-address" is a unique network address of a node in a computer network built on the IP protocol.


2.1. Use by the User of the Site "Metakom" means acceptance of this Privacy Policy and the terms of processing of the User's personal data.

2.2. In the event of disagreement with the terms of the Privacy Policy, the User must refrain from using the registration form, ordering and handling on the Metakom website.

2.3.This Privacy Policy applies only to the Metakom Site. The site doesn’t control and is not responsible for third party sites to which the User can click on the links available on the Metakom Website.

2.4. The site administration does not verify the authenticity of the personal data provided by the User of the Metakom Site.



3.1. This Privacy Policy establishes the obligations of the Metakom Site Administration to not disclose and enforce the privacy protection of personal data that the User provides upon the request of the Site Administration when completing the feedback form, registration form, clarifying the data or order form.

3.2. Personal data authorized for processing under this Privacy Policy is provided by the User by filling out any of the forms of feedback, registration or clarification of data on the Metakom Website and includes the following information:

3.2.1. Emailaddress (e-mail);

3.2.2. Requisites of the company, namely Contact person, Telephone, City, Company name, TIN, CAT, Legal address, Actual address, Current account, Bank name, BIC, OKPO Code;

3.2.3.Message with description of request;

3.3. The information required for the provision of services is marked in a special way. Other information is provided by the user at his discretion.

3.4. The site "Metakom" collects statistics about IP-addresses of its visitors. This information is used to identify and solve technical problems, to control the legality of financial payments.

3.5. Any other personal information not specified above (browsers and operating systems used, etc.) is subject to secure storage and non-distribution, except as provided in cl. 5.2. and 5.3. this Privacy Policy.

3.6. Disabling cookies may result in the inability to access parts of the online store that require authorization.


4.1. Personal Information of the User Site Administration "Metakom" may use for the purposes:

4.1.1. Identification of the User registered on the website of the Internet store for ordering and (or) entering into the Goods Purchase Agreement by remote means with OOO Metakom.

4.1.2. Granting the User access to the personalized resources of the Metakom Site.

4.1.3. Establishing feedback with the User, including sending notifications, requests regarding the use of the Metakom Site, rendering services, processing requests and requests from the User.

4.1.4. Definitions of the User's location for security, fraud prevention.

4.1.5. Confirmation of the authenticity and completeness of personal data provided by the User.

4.1.6. Creating an account for making purchases, if the User has agreed to create an account.

4.1.7. Notification of the User of the Site "Metakom" on the status of the Order.

4.1.8. Providing the Customer with effective client and technical support in case of problems related to the use of the Metakom Website.

4.1.10. Providing to the User with his consent, updates of products, special offers, information on prices, newsletters and other information on behalf of the Site "Metakom" or on behalf of the partners of the Site.

4.1.11. Implementation of advertising activities with the consent of the user.

4.1.12. Granting of the User access to the sites or services of the partners of the Metakom Site in order to obtain products, updates and services.


5.1. The processing of the User's personal data is carried out without any time limit, in any legal way, including in personal data information systems using automation tools or without using such means.

5.2. The User agrees that the Site Administration has the right to transfer personal data to third parties, in particular courier services, postal organizations, telecommunications operators, solely for the purpose of fulfilling the Application or the User's Request issued on the Metakom Website.

5.3. The personal data of the User can be transferred to the authorized bodies of the government of the Russian Federation only on the grounds and in the order established by the legislation of the Russian Federation.

5.4. The site administration takes necessary organizational and technical measures to protect the User's personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.

5.5. Administration of the site together with the User takes all necessary measures to prevent losses or other negative consequences caused by loss or disclosure of the User's personal data.

5.6. When processing user personal data, Metakom LLC is guided by the Federal Law of the Russian Federation "On Personal Data".


6.1. The user must:

6.1.1. Provide information about the personal data necessary to use the online store of the Metakom website.

6.1.2. Update, supplement the provided information on personal data in case of changing this information.

6.2. The site administration is obliged:

6.2.1. Use the information received solely for the purposes specified in clause 4 of this Privacy Policy.

6.2.2. To ensure that confidential information is not kept secret, not to disclose without the prior written permission of the User, as well as not to sell, exchange, publish or disclose other personal data of the User, except for cl. 5.2. and 5.3. this Privacy Policy.

6.2.3. Take precautions to protect the privacy of the User's personal data in accordance with the procedure normally used to protect this kind of information in the existing business turnover.

6.2.4. To block the personal data related to the relevant User from the moment of request or request of the User or his legal representative or authorized body for protection of the rights of subjects of personal data for the verification period, in case of revealing unreliable personal data or illegal actions.



7.1. The administration of the site that has not fulfilled its obligations shall be liable for losses incurred by the User in connection with the misuse of personal data, in accordance with the legislation of the Russian Federation, with the exception of cases provided for in cl. 5.2., 5.3. and 7.2. this Privacy Policy.

7.2. In case of loss or disclosure of Confidential Information, the Site Administration is not responsible if this confidential information:

7.2.1. Became public domain before its loss or disclosure.

7.2.2. It was received from a third party until it was received by the Site Administration.

7.2.3. Was disclosed with the consent of the User.


8.1. Before applying to the court with a claim for disputes arising from the relationship between the User of the Site "Metakom" and the Site Administration, it is mandatory to file a claim (a written proposal for a voluntary settlement of the dispute).

8.2 .The receiver of the claim within 30 calendar days from the date of receipt of the claim shall notify the applicant in writing of the claim about the results of the examination of the claim.

8.3. If the agreement isn’t reached, the dispute will be referred to the judicial authority in accordance with the current legislation of the Russian Federation.

8.4. This Privacy Policy and the relationship between the User and the Site Administration shall be governed by the current legislation of the Russian Federation.


9.1. The site administration has the right to make changes to this Privacy Policy without the consent of the User.

9.2. The new Privacy Policy comes into effect from the moment of its posting on the Metakom website, unless otherwise provided for in the new edition of the Privacy Policy.

9.3. All offers or questions on this Privacy Policy should be reported by phone 8 800 250 33 97 or e-mail:

9.4. A link to the current Privacy Policy is posted on all pages of the Metakom Website.

    8 800 250 33 97

    +7 (4832) 68-37-95

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